/(WI(RV/2Scl=rK2SKKRխ FAQ'S

FAQ'S

 

FREQUENTLY ASKED QUESTIONS

 

Ordering and Payment

How do I view my order status?

You can check the status of your recent order by visiting your Order Tracking.


Can I cancel or change my order?

Be quick to cancel your order - First look-up your order on the your Order Tracking page.



Once orders are submitted, we are unable to make any changes.


Why was my item/order cancelled?

Your order could've been cancelled for the following reasons:

  •  
    Item(s) became unavailable after your order was placed
  •  
    Difficulty in processing your payment information
  •  
    Inability to ship to the address provided

If you have questions or would like to place a new order please contact us.


My order wasn't processed, but there's a charge on my account. When will this charge be credited to me?

If you used a credit card the charge you see is actually a pre-authorization hold. This hold will drop off from your account according to your credit card policy. This generally happens within 7-10 business days. You can contact your credit card company to find out exactly when the hold will be released.


If you used PayPal the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. You can contact PayPal to find out exactly when the pending transaction will drop off.


If you paid with a debit/check card or gift card your refund has already been submitted. Depending upon your bank, it could take 5-10 business days to appear back in your account.


What types of payments do you accept?

Credit cards accepted:

  •  
    American Express
  •  
    Discover
  •  
    MasterCard
  •  
    Visa

 

Other forms of payment:

  •  
    PayPal
  •  
    E-Gift Cards

We do not accept: CODs and Layaway plans.


Do your guarantee that all the items found on your website are in stock?

We offer a wide selection, however some items on the website may not be available. Please note: popular items can sell out quickly on the website and aren't always guaranteed to be in stock.


I didn't receive an order confirmation or shipping confirmation. What should I do?

First check My Account to see all your order status and tracking details. If you did not receive emails for your orders found in your account, please double check your email spam folder.


To ensure you receive all your important e-mails from us, please add @theromancecafe.com as a trusted website domain in your spam filter.


If you have questions or would like to place a new order please Contact Us.


Do you ship internationally?

We ship within all 50 U.S. States, Military (AA, AE, AP) addresses, Puerto Rico, Guam, U.S. Virgin Islands and Canada. We're constantly evaluating options. Stay tuned for more information as it becomes available.


Do you offer Saturday delivery?

Our Standard delivery may arrive on Saturday via the US Postal Service. Expedited & Express delivery will arrive Monday-Friday.



Promotions and Discounts

How can I find out about special offers and promotions?

Simply create an account or LOVEUS us at any of our social links on this page! You can choose whether to receive email updates and/or text messages about future offers and promotions.


Do you do price matches or adjustments?

We are sorry we do not honor price matches or adjustments for online purchases.


Can I combine more than one promotion or coupon in the same order?

We want you to have the best promotions for your order, however not all promotions/coupons are combinable. Once you have finished adding your sexy steals to your cart, redeem any additional promotions or coupon codes you have. We will automatically calculate the best price for your order.



Delivery

Why hasn't my package arrived yet?

Delivery time of purchased items depend on your chosen shipping method. A tracking number will be assigned once your order is ready to ship. Check My Account to see all your order status' and tracking details, including expected delivery date.


What should I do if I think my package is lost?

We are not responsible for lost or stolen packages. However if your tracking number shows delivery, here are some tips:

 


If you are still unable to locate your package, please contact customer service immediately for additional next steps.

  •  
    If delivery was by UPSP, contact your local Post Office to ask for carrier assistance where the package may have been left
  •  
    Ask family, neighbors or property managers if the package was left with them
  •  
    Check porches and doorways


My Account

How do I change my account information?

Easily update your account, click to enter your account profile, login and then correct the portion of information that you'd like to change.


What if I forget my password?

We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".